My HP printer has 04358a98 error code

[Dennismertens]

HP Office Jet Pro 8024 gives this error code: 04358a98

Its persistant and the printer is only a couple months old

[Dennismertens]

Please contact met on dennis_mertens@**bleep**

I looked on your customer service and apparently I need to contact you for maintenance so please help me out.

Thanks upfront

[Mans]

@Dennismertens 

Hello,

Are you registered for HP Instant Ink?

Make sure there are no paper jams and that the carriage is moving freely.

To do this, please follow the instructions in the HP document: Paper jam error.

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Unplug the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Plug the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

If the issue continues, please update the printer firmware using the USB cable connection via the HP link below.
https://ftp.hp.com/pub/softlib/software13/printers/ojp8020_8030/OJP8020_8030_2135A.exe

Don't hesitate to contact us in case of need.

Best regards,