My Laserjet M209dwe has stopped printing

[uncle-oscar]

My laser jet M209dwe will not print anymore.  It is networked to my MS Surface running Windows 10.  It turns on but very quickly the status light goes from green to white to amber.  It will only print a message that says there is a problem and the printer can't print.  Where do I start to figure this one out?

[Nal_NR]

Hi @uncle-oscar,

Welcome to the HP Support Community. 

I'd like to help!

Try the below suggestions -

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Also, try the steps in the document Blinking lights

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[uncle-oscar]

Hi Elohi_NR,

I tried all of your suggestions but no change in status.  The HP firmware site said there were no downloads available for my product.  The blinking lights would indicate that a door was not closed, but I have open and closed all of the access ports and this still doesn't clear the problem.  I can pay HP $20 for telephone help to fix the problem, but I am not confident that will work.  Has anyone had success with this method?

[Nal_NR]

Hi @uncle-oscar,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue.

Yes, you may reach out to phone support for further assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!