My Laserjet M234sdw won't print. Printer log says the printer is connected. HPSmart says offline.Wi

[Strathblair]

LaserJet M234sdw won't print.  It will scan, though. The error printout says the printer is connected to wifi; HP Smart( a real misnomer) claims it's offline. I have tried all the HP suggestions. They seem to blame it on Windows 11, but my IPAD won't print on it either.  It seems you can't talk to a live person about this and the virtual help was useless. Suggestions??

[Nal_NR]

Hi @Strathblair,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing.

Try the following steps in the order presented to resolve the issue.

NOTE: Some of the steps below apply only to network-connected printers.

If your printer is connected via a USB cable, skip any steps that are intended only for network-connected printers.

If one of the steps resolves the issue, there is no need to continue troubleshooting.

Step one: Turn off Smart Install

• From the Home screen on the printer control panel, select the Service menu.
• Navigate to the Smart Install option and select Off.
• Restart the computer.
• Try to print.
• If the issue persists, continue to the next step.

Step two: Perform a power reset and check the connections

• Resetting the power to the printer is a quick way to reset the printing system and prepare for further troubleshooting, if necessary.
• Follow these steps to perform a power reset and check connections:
• If the printer is off, turn on the printer, and then check the printer status:
• If the printer starts printing jobs from the print queue, then the printer is back online and you do not need to continue troubleshooting.
• If the computer still shows the printer status as "Offline," continue to the next step.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet, and then wait at least 60 seconds.
• Make sure the USB or network cable is securely connected and not damaged.
• Make sure the router or switch cables are securely connected.
• Restart your computer and wait for it to reboot.
• Reconnect the power cable to the rear of the printer and into the wall outlet.
• If the printer does not turn on by itself, press the Power button to turn it on.
• Try to print.
• If you are able to print, the printer is online again. If the printer goes offline again when trying to print another job, continue with the next steps in this document.
• If the printer remains offline and you are unable to print, continue to the next step.

Perform the remaining steps from this document.

Hope this helps! Keep me posted for further assistance.
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