My MAC doesn't recognize wireless HP Envy 5530

[nancyb1]

I have uninstalled the printer from the MAC and attempted to reinstall it using HP Smart, but get the message that the printer is unavailable even though both printer and MAC are on the same 1G wireless network. I have a 5G network available, but understand the printer cannot function on the faster network. I have disconnected and reconnected the printer. I have reset the wireless, with no change in printer setup error.

[Jay_G24]

Hi @nancyb1

Welcome to the HP Support Community. 

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Are the printer and Mac connected to the same network?

2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

3.) What is the distance between the router and the printer?

4.) Is there an antivirus software installed on your Mac?

5.) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jay_G24]

Print a Network Configuration Page and share the results

1. On the printer control panel, touch the Wireless icon .
2. Touch Settings, touch the Down Arrow once, and then touch Print Reports. The Print Reports menu displays.
3. Touch Network Configuration Page. The printer prints a test page.

Keep me posted!

[nancyb1]

My wireless router and printer are in the same room. They are 4 feet apart. There is no interference between them. There are no fluorescent lights or microwave nearby. I have had the printer and router for a long time. My network has2.4 G and 5G available. I have them on the 1G channel because I understood that 5 G is not supported for this printer. I do not have an Apple router.

The printer and MAC are on the same network. Here are the screen captures for the ping test and the wireless network information:

  

[nancyb1]

I disconnected the computer, router, and printer all at the same time. I did another ping test between MAC and the printer. This time I had 0% packets lost and 100% transmission, but the printer still was not printing.

I had to remove the printer from the available printer list, and then once again add it to the list. The printer is now printing!

[Jay_G24]

That's great 🙂 

If you need further assistance feel free to reach out to us.

Have a great day ahead!