My Office Jet 4652 is froze and has a blank blue screen

[herrboldtmb]

My Office Jet 4652 is froze and has a blank blue screen

[Kumar0307]

@herrboldtmb, Welcome to the HP Support Community! I’m here to help.

To assist you better, is the printer stuck at this error?

Are you able to bypass this error to access the home screen of the printer?

For now, power reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Also, check for any jams inside the printer. Refer to - Paper jam error

If the printer is stuck on this blue screen, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer as I'm afraid there is no other steps to resolve this issue. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!