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‎10-15-2020 02:09 PM

HP Recommended
Operating System: Other

My printer won't shut down, I followed all the recommended steps and nothing,  I've been trying to talk to someone at HP but that's not an option as they keep sending me to the interactive helper, what's the number to call and speak so someone?

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1 person had the same question
1 REPLY 1

‎10-18-2020 01:23 PM

HP Recommended

@BesoM

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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