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‎03-25-2022 09:34 PM

HP Recommended
Operating System: Mac OS X 10.9 Mavericks

My HP OfficeJet Pro will not shut down when I push the power button.  It says Shutting Down and then just sits there.  If I unplug it and then restart it says it wasn't sut down properly and that it might damage the printer when I do that.   

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1 person had the same question
1 REPLY 1

‎04-02-2022 02:46 PM

HP Recommended

@Lou5456

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Update the printer firmware if possible

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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