My Officejet 6700 Premium Printer will not grab paper.

[MyPoints]

My printer gives an error Out of Paper.  I have paper loaded and have watched the printer move the rollers to grab the paper but they do not spin.  I have cleaned all of the rollers and I have performed a printer reset.  Is there anything else that I can do to fix this besides getting someone else to service it?  Thank you.

[A4Apollo]

Hey there! @MyPoints, Welcome to HP forums.

I understand you are getting out of paper error on your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different brand paper?

Have you tried printing using a different application?

Please provide the operating system you are running on your PC to assist you better.

As you mentioned you are getting out of paper error on your printer.

Try the steps recommended below.

Step one: Clean the rollers

Follow these steps to clean the rollers in the rear of the printer

1. Gather the following materials:

   • A clean, lint-free cloth, or any cloth that will not come apart or leave fibers

   • Distilled, filtered, or bottled water (tap water might damage the printer)

   • Clean, lint-free cotton swabs

2. Press the Power button to turn off the printer.

3. Disconnect the power cord from the rear of the printer.

4. Press the two buttons at the ends of the duplexer, and then pull the duplexer towards you to remove it.

   Figure : Remove the duplexer

   

5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : Clean the rollers

   

7. Find the two pick rollers. They are near the center of the printer behind the paper feed rollers.

      NOTE:

   You might need to use a flashlight to illuminate the pick rollers.

   Figure : The pick rollers

   

8. Lightly dampen a clean, lint-free cotton swab with bottled or distilled water, and then squeeze any excess liquid from the swab.

9. Press the cotton swab against the pick rollers, and then rotate the rollers upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

10. Allow the rollers to dry completely.

Step two: Clean the rollers in the duplexer

Follow these steps to clean the rollers in the duplexer.

1. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

2. Press the cloth against the external rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   Figure : The external rollers in the duplexer

   

3. Press down on the two tabs at the ends of the duplexer to open the duplexer cover.

   Figure : Tabs at the ends of the duplexer

   

4. Clean the rollers inside the duplexer the same way that you cleaned the other rollers.

   Figure : The rollers in the duplexer

   

5. Allow the rollers to dry completely.

6. Close the duplexer cover.

7. Gently push the duplexer into the printer until it snaps firmly into place. Do not press the buttons on the end of the duplexer while you reattach it.

   Figure : Reattach the duplexer

   

8. Reconnect the power cord to the rear of the printer.

9. Press the Power button to turn on the printer.

Also, try the steps recommended below.

The printer might not pick up paper if the paper size and type in the paper tray do not match the size and type settings in the print driver. Follow these steps to adjust the paper settings to match the paper you are printing on.

1. Return to the document that you were trying to print when the issue occurred.

2. Click File, and then click Print. The Print dialog box opens.

3. Select your printer, and then click Properties.

4. In the Print Properties dialog box, click the Features tab.

5. From the Paper type drop-down list, click the paper type that is loaded into the printer.

6. From the Size drop-down list, click the paper size that is loaded into the printer.

7. Click OK on the Print Properties dialog box, and then click OK on the Print dialog box to print the document.

Update the printer firmware and check if it helps. Link: http://hp.care/2hwWbW2

Refer this article to further troubleshoot out of paper or feed issues with your printer. Link: http://hp.care/2fr9ouF

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MyPoints]

MrRobot,

Did you make any changes to your printer?

No.

Have you tried checking with a different brand paper?

Yes, with same result of no paper fed.

Have you tried printing using a different application?

Yes, with same result of no paper fed.

Please provide the operating system you are running on your PC to assist you better. 

I am using Windows 10.

I have already completed the steps to clean the rollers and the reset of the printer as I mentioned in my first post.  When I click print the pick rollers lower twice but they never turn.

Is there anything else I can do to fix the printer? 

[A4Apollo]

@MyPoints, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Did you try updating the printer firmware?

If the issue still persists after trying out the steps.

It is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MyPoints]

MrRobot,

I have tried to update the firmware.  It already had the current version.  Thank you for trying to help.

[A4Apollo]

@MyPoints, Thanks for your quick response and time.

I appriciate your efforts for trying the steps again.

As you mentioned the issue still persists after updating the printer firmware.

It certainly looks to be a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

Have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!