My Officejet Pro 6978 Won’t print or copy in color

[Mrtak101]

I have removed and reinstalled the device on my MacBook Air and tried to print in color and copy in color and nothing. I ran out of ink and when I replaced it with HP cartridges no more color printing. Super frustrated right now!

[TEJ1602]

@Mrtak101, Welcome to HP Support Community!

Since the printer does not print or copy in color this could be an issue with the ink cartridges or the printer ink system. Let us try to isolate and resolve the issue-

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

   

If the report does not show colors in it, follow steps from the document Black or Color Ink Not Printing, Other Print Quality Issues.

Hope this helps! Keep me posted. 

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