My Photosmart C4280 failed to print the whole page

[PT19]

My HP Photosmart C4280 is connected to my laptop via USB cable. When I chose to test print, only the 1st line was printed, the rest was blank and it took very long time to finish that page. I chose a file to print, it also just printed the first 1 or 2 lines, the rest was blank, also took long time to finish, and kept printing the same work over and over again until I chose to delete in the queue.

I haven't used this printer for a while. A month ago when I didn't connect to the laptop, it printed test page correctly. I run HP Print and Scan Doctor but found no issue. Please help!

[Kumar0307]

Hi @PT19

Welcome to the HP Support Community. I understand you are facing print quality issues while printing. I'd be happy to assist you. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Print a Self-test report

1. Press and hold the Cancel button (), and then press the Start Copy Color button ().

2. Release both buttons. The product prints a self-test report.

3. Check ink levels on the test report and replace any low or empty ink cartridges.

If the issue persists, perform step 3 mentioned in this document.

Hope this helps! Keep me posted. 

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