My Smart tank 6001 series is randomly turning itself off and the blue wireless button blinks.

[aztecjim]

Just the last couple days.

[Hawks_Eye]

Hi @aztecjim 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It sounds like your HP Smart Tank 6001 is unexpectedly shutting down, with the blue wireless button blinking. Since this issue started recently, let's go through some troubleshooting steps to get it back to normal.

 

Steps to Fix HP Smart Tank 6001 Randomly Turning Off

 

1. Perform a Hard Reset

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds, then plug it back in and turn it on.

2. Check Power Supply

• Ensure the printer is plugged directly into a wall outlet, not a surge protector or UPS.
• Try a different power outlet to rule out electrical issues.

3. Reset Wireless Settings

• Press and hold the Wireless button for 5 seconds until the light blinks blue.
• This resets the printer’s network settings.

4. Update Printer Firmware

• Visit HP’s official troubleshooting page here and download the latest firmware update for your printer.
• Install the update and restart the printer.

Let me know if you need further assistance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[aztecjim]

I'm sorry but nothing is working. No matter what my HP Smart App will not recognize my printer. The HP Scan and Print Doctor will not recognize my printer, I have been able to print instructions from HP on how to connect to a network but nothing works, All I get at most is a blinking blue wireless light. 

[aztecjim · Accepted solution]

I just did a hard reset on my wireless and it WORKS! Hallelujah!

[Hawks_Eye]

Hello @aztecjim 

That's fantastic news! Sometimes a hard reset is all it takes to get things running smoothly again. Hopefully, it stays stable!

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye