My computer won't print to my HP Officejet Pro 8620

[dkeplinger]

About 2 weeks ago my computer stopped communicating with my HP OfficeJet Pro 8620 printer.

I've tried restarting the computer and the printer about a dozen times. I've tested the printer and from it's screen I can print just fine. I've run troubleshoot on my computer and all it says is: "Windows could not fix the problem. Contact your Network Administrator"

Tonight I deleted the printer on my computer and went back to add a printer and my computer couldn't see the printer. I finally manually reinstalled it, but it still won't print. How do I fix this?

[asmita6658 · Accepted solution]

@dkeplinger

Greetings and Welcome to the HP Support Community.

I'd be happy to help! Let's get straight into this -

To better assist you - What's the operating system installed on the computer? 

While you respond to that, let's try a network restore on the printer - 

Step 1 Network Restore -

Touch (right arrow), touch Setup, and then touch Network. Touch Restore Network Defaults, and then select Yes. A message appears stating that the network defaults have been restored.

Step 2 Reboot the devices -
1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 3 Run Wireless Wizard - 

1) Set up the printer hardware. See the getting started guide or the setup poster that came with your printer.
2) On the printer control panel, touch (right arrow), touch Setup, and then touch Network.
3) Touch Wireless, touch Wireless Setup Wizard and then touch OK.
4) Follow the display instructions to complete the setup.

Hope this helps!

Let me know how that goes.

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