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‎07-12-2024 09:38 AM

HP Recommended
Product: HP DeskJet 2732 All-in-One Printer

My  hpdeskjet2732 series is offline and I can not get it to connect.  My laptop updated to windows 11 yesterday and now my printer will not printcmy from my **bleep**. It will only scan and print

1 person had the same question
1 REPLY 1

‎07-14-2024 08:57 AM

HP Recommended

Hi @MarcyJ1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Here are steps to troubleshoot your HP DeskJet 2732 series printer being offline after the Windows 11 update:

1. Check Printer Status

  • Make sure the printer is turned on and connected to the same Wi-Fi network as your laptop.

2. Set Printer Online

  1. Open Settings > Devices > Printers & scanners.
  2. Select your HP DeskJet 2732 and click Manage.
  3. If it says Printer offline, look for an option to Set as default or Use printer online.

3. Restart Printer and Laptop

  • Turn off the printer, unplug it for about 60 seconds, then plug it back in and turn it on. Restart your laptop as well.

4. Run the Printer Troubleshooter

  1. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
  2. Select Printer and run the troubleshooter.

5. Update Printer Drivers

  1. Open Device Manager (right-click Start and select Device Manager).
  2. Expand Printers, right-click your HP printer, and select Update driver.

6. Reinstall the Printer

  1. Remove the printer from your devices list in Settings > Devices > Printers & scanners.
  2. Click Add a printer or scanner and follow the prompts to reinstall it.

7. Check Firewall/Antivirus Settings

  • Sometimes, firewall or antivirus settings can block printer connections. Temporarily disable them to see if that resolves the issue.

8. Check Network Settings

  • Ensure your printer is connected to your network by printing a network configuration page. Refer to your printer's manual for instructions on how to do this.

9. Use HP Smart App

  • If you haven't already, download the HP Smart app from the Microsoft Store and use it to set up and manage your printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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