My hp envy 7155 printer will not print on plain paper setting, but will print on photo paper setting

[tiggybob]

Printer up envy 7155 

[Raj_05]

Hi @tiggybob,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Envy 7155 printer is not printing on the plain paper setting but does print on the photo paper setting, there could be a few reasons for this issue. Here are some steps to troubleshoot and resolve the problem:

Check Paper Type and Quality:

• Make sure you are using the correct type of plain paper for the plain paper setting. The printer may have difficulty with paper that is too thick or too thin.
• Ensure that the paper you are using is not wrinkled or damaged. Even a slight bend in the paper can cause printing issues.

Paper Size and Orientation:

• Confirm that the paper size and orientation settings on your computer match the paper loaded in the printer. Mismatched settings can cause printing problems.

Printer Driver Update:

• Outdated or corrupted printer drivers can cause printing issues. Visit the HP website and download the latest drivers for your HP Envy 7155 printer, then install them on your computer.

Clean the Print Heads:

• If you're experiencing print quality issues, it's a good idea to clean the print heads. Most printers have a built-in utility for this purpose. Refer to your printer's user manual for instructions on how to do this.

Reset Printer Settings:

• Sometimes, resetting the printer settings to default can resolve issues. Look for a "Reset" or "Restore Defaults" option in the printer's menu.

Paper Tray Alignment:

• Ensure that the paper in the paper tray is aligned properly and not skewed. Improper alignment can cause paper feed issues.

Adjust Print Quality Settings:

• Check the print quality settings in the printer properties on your computer. It's possible that the plain paper setting has a lower print quality setting than the photo paper setting. Adjust the settings to match your preferences.

Check for Firmware Updates:

• Occasionally, firmware updates can address printing problems. Check the HP website for any available firmware updates for your printer model.

Inspect for Paper Jams:

• Open the printer and carefully inspect for any paper jams or obstructions that might be affecting the plain paper printing.

By going through these troubleshooting steps, you should be able to identify and resolve the issue causing your HP Envy 7155 printer to not print on the plain paper setting.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support