My hp envy printer is stuck on a green light not wanting to connect

[JackieM4]

My printer was blinking all its lights so I decided to unplug it and to restart it but the green light when it turns on stays there for 15 min then flashes rainbow again 

[Raj_05]

Hi @JackieM4,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP ENVY Pro 6458 All-In-One Printer is experiencing issues with the lights and not functioning properly, you can try the following steps to troubleshoot the problem.

Power Cycle:

• Turn off the printer and unplug it from the power source.
• Wait for about 5 minutes to allow the printer to cool down.
• Plug the printer back in and turn it on.

Check Connections:

• Ensure that all cables connecting the printer to the power source and the computer are securely connected.

Firmware Update:

• Check if there's a firmware update available for your printer on the HP support website. Updating the firmware can resolve many issues.

Reset the Printer:

• Some printers have a reset option. Check your printer's manual for instructions on how to perform a reset.

Paper Jam:

• Check for any paper jams inside the printer. If there is a paper jam, clear it following the printer's manual.

Ink Cartridges:

• Ensure that the ink cartridges are properly installed and are not empty. Replace any empty or faulty cartridges.

Printer Software:

• Make sure that the printer software on your computer is installed correctly. If not, reinstall the printer drivers.

Wireless Connection:

• If your printer is connected wirelessly, check the Wi-Fi connection and make sure it is stable. You may need to reconnect the printer to the Wi-Fi network.

Factory Reset:

• As a last resort, you can perform a factory reset on the printer. Note that this will erase all settings, so only do this if other troubleshooting steps fail.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support