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‎02-17-2025 08:41 AM

HP Recommended

My hp smart tank 581 printer is giving me a E4 error, it doesn't print or even take the paper in. I have tried everything that the visual assistant suggested but nothing is working, please help.. I only bought this printer last year. 

1 REPLY 1

‎02-20-2025 11:17 AM

HP Recommended

Hi @Charlton11, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

The E4 error on your HP Smart Tank 581 printer indicates a paper jam or paper feed issue. Since you've already followed the visual assistant's steps without success, try these additional troubleshooting steps:

Power Reset the Printer

  1. Turn off the printer and unplug it from the power source.
  2. Wait for 1-2 minutes to allow the internal components to reset.
  3. Plug the printer back in and turn it on.

Check for Paper Jams

  1. Open the ink access door and inspect for any jammed paper. Even small pieces of paper can trigger an error.
  2. Remove the rear access door and look for any stuck paper.
  3. Gently pull out any jammed paper without tearing it.
  4. Check the input and output tray for obstructions.

Clean the Paper Feed Rollers

  1. Turn off the printer and unplug it.
  2. Locate the paper feed rollers (inside the input tray).
  3. Dampen a lint-free cloth with distilled water and gently clean the rollers.
  4. Let them dry completely before turning the printer back on.

Check the Paper Type and Alignment

  1. Ensure you are using the correct paper type (A4, Letter, etc.).
  2. Remove all paper from the input tray and fan the stack to prevent sticking.
  3. Load the paper properly and adjust the paper width guides.

Run the Printer Self-Test

  1. Turn the printer on.
  2. Press and hold the Resume button for about 5 seconds until the printer starts printing a test page.
  3. If the printer does not take in paper, the paper feed mechanism may be faulty.

Update Printer Firmware

  1. Go to HP Software and Driver Downloads and check if there is a firmware update available.
  2. Install the update and restart your printer.

You may refer to this document - HP Smart Tank 210 and 500 series Printers - 'E4' error (Paper Jam) | HP® Support

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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