• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
hp Photosmart c4780
macOS 10.12 Sierra

My printer printed in color for years. I have changed the ink supply many times during this time.  When I print out the alignment page now it only prints in black and white.  It will now only print pages in black and white.  

 

HP PHOTOSMART C4780

serial no. [edit]

FPU  Q8380-64002

 

My computer:

Model Name: MacBook Pro

  Model Identifier: MacBookPro13,1

  Processor Name: Intel Core i5

  Processor Speed: 2 GHz

Serial Number (system): [edit }

 Hardware UUID: 8CD06F10-2F25-5D6B-AF33-51B23390454E

 

 

3 REPLIES 3
HP Recommended

Have you tried replaceing the color cartridge?

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

I have tried three different  NEW color cartridges.  I have looked up numerous suggestions online but no success.

HP Recommended

Looks like a internal printer problem.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.