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‎12-10-2020 10:32 AM

HP Recommended
Product: MFP M181fw
Operating System: Microsoft Windows 10 (64-bit)

My laser printer says in Swedish "Probl.förbr.mtrl" meaning problems with consumption material. In the display is a ? for all four colors. I have recently changed all color cartridges. In HP Smart it says that the printer cannot find the memory for the toner cartridges.

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3 people had the same question
2 REPLIES 2

‎12-12-2020 09:49 AM

HP Recommended

I too: do you received a solution?

thanks, Frenci

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‎12-12-2020 10:09 AM

HP Recommended

No, I don’t use a Mac. I have heard that it is the new printer software update (downloaded automatically) which does not accept toner cartridges from a third  party supplier. It will only accept the original HP products now. Everything worked correctly until yesterday, but this happiness endes abruptly. 

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