My new OfficeJet Pro 6978 will not recognize non-PDF files for printing. How do I print non-PDFs?

[maggiegvl]

When I select a folder from which to print a file, the printer only recognizes the PDF files.  The others do not appear, so I can't print them.  If a folder only has non-PDF files, the folder appears as empty.

[praveen196]

@maggiegvl Welcome to HP Community!

I understand that the OfficeJet Pro 6978 will not recognize non-PDF files for printing.

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

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