My new OfficeJet Pro 9135e keeps getting critical error F0.01.01.02

[wb9pvw]

My new OfficeJet Pro 9135e keeps getting critical error F0.01.01.02

HP Smart diagnostic says it doesn't find any problems. 

It was suggested that I update to the latest firmware, but when I try that, it says I already have the latest firmware (6,20,1,5-202403010422)

Another suggestion was to do a factory reset, that didn't help either.

Any other suggestions?

[Nal_NR]

Hi @wb9pvw,

Welcome to the HP Support Community. 

I'd be happy to help you! 

• This looks like a hardware issue. However, 
  
  Step 1: Check for obstructions in the carriage path
• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

Close the carriage access door.

Reconnect the power cord to the rear of the printer, and then turn the printer on.

If the error persists, continue to the next step.

Step 2: Reset the printer

• Reset the printer to recover from printer failures.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

• NOTE:
• HP recommends plugging the printer directly into a wall outlet.

• If the error persists, continue to the next step.

Step 3: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[ITDawn]

Thanks HP Employee.  Please look at the community -- there are MANY people having this same issue. It does not appear to be hardware, it does not appear to happen on Apple devices.  There is a serious problem with this printer working consistently on Windows devices. I have to hold my breath every time I scan or print. THe printer takes a long time to reboot.  I cannot reboot both my printer and PC every time I need to print or scan.

The advice of tech support today was "if I don't want to troubleshoot (again!!!!!), then return it to where I purchased it or to HP.

Are these devices working consitently for anyone, or are they all lemons????

[sjgibbs]

It's sad, but I have had these same issues and it seems to me as an engineer, that HP did not really do a thorough job designing, testing, and verifying the 9135e or else these issues would not be happening. It was a great company with great products at one time, but not so any more.

[ITDawn]

Does anyone from HP actually read these concerns and address them (other than the HP bots saying to beware of scammers)?

[wb9pvw]

I agree... I've never had this much trouble with HP products. I haven't seen any help here, but I'm glad to see that I'm not the only one experiencing these problems.