My new Officejet Pro 9025e freezes up after several hours of inactivity. It will not power off

[Lesd3]

Officejet Pro 9025e freezes up after a short time of no use.  it makes some noise like it is adjusting the print head and then when I try to print nothing.  The power does not shot off and the ONLY thing I can do is unplug it and start it again.  Also it does not print from anywhere using the email address for the printer.

[KrazyToad]

@Lesd3

Welcome to HP Support Community

I would like to help

Please ensure the printer has the latest Firmware https://support.hp.com/in-en/document/c02919168

Next assign a Manual IP Address to the printer

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Thank you

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