My officejet 7500 will not print color

[rightpeg]

No error  messages, new hp ink cartridges, new print head  and reports ink levels correctly just won't print color.

[TEJ1602]

@rightpeg, Welcome to HP Support Community!

To be able to assist you better, I would like to know the following:

Did you make any changes to your printer?

Does this issue persist when you make a copy from the printer?

Have you installed the full feature software on your PC?

Is it an issue with just one application or all applications?

Check for the settings-

• From windows > goto All programs > HP > click on the folder for your HP Printer
• Double-click Printer Actions, and then double-click Set Preferences. The Printing Preferences dialog box opens.

• Click the Paper/Quality tab.

• Click Advanced. The Advanced Options window opens.

• Under Printer Features, make sure that Print in Grayscale is set to Off.

• Click OK, and then click OK again to return to your document.

• Try to print the document again.

If the issue persists, try following the troubleshooting steps from this document.

Keep me posted.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rightpeg]

several months ago it gradually quit printing color.  So recently I replaced all cartridges and the print head with genuine hp parts.  I have been through all the trouble shooting steps and still will not print color.  only black.  The software package has been installed and I uninstalled it and re installed .   It shows all the ink levels correctly and it tells me the print head has no problem.  Is there any possibility that the ink lines would be plugged and how can they be opened?

[TEJ1602]

@rightpeg

Does the Print Quality Diagnostic report show colors in it?

Share the screenshot of the report to assist you better.

Keep me posted.

Cheers 🙂

[rightpeg]

Diagnostic page shows nothing but black  box and lines no color

[TEJ1602]

@rightpeg

I am afraid it is a hardware failure.

I would recommend you to try our other support options.

Follow the steps below to reach out to our HP Support team:

Step 1. Open link:www.hp.com/contacthp/
Step 2. Enter the product number or select to auto detect 
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!