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hp Officejet 5740
Microsoft Windows 10 (64-bit)

Recently my Officejet5740  printer, connected wirelessly, has started giving me a "printer is offline" message the first time I try to print each day.  If I unplug and plug it back in it works fine again until the next day. What could be causing this?

1 REPLY 1
HP Recommended

@Bonnie39

 

Welcome to the HP Support Community.

 

It could happen because of an unstable IP address. Let's assign a manual IP address to the Printer:

 

Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.

Type the IP address on your web browser to obtain the printer EWS page on your computer.

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click on “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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