My old instant Ink account

[MelaninMonroe]

I deleted my old email that was connected to my old instant ink account the card connected to it was not in use anymore im trying to make a new one with my new email but i cant print anything i get a instant ink error. I have tried turning the webserivce off and removing it and i tried a seemi-full rest since a full reset wasnt on the menu. Its downloading the info it needs so you can start instant ink but im not sure it will print or say this printer is in use

[A4Apollo]

Hi! @MelaninMonroe, Welcome to HP Forums, this is a great place to get support, find answers and tips.

I understand you have cancelled the old instant ink account and you have issues creating a new account.

Don't worry I'll try my best to help you out.

Did you make any changes to your printer?

Please share the instant ink error you get on the printer to assist you better.

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Try disabling the web services on the printer to solve the issue.

And here's the step by step guide for you listed below: 

Disable Web Services:

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn Off, Disable, or Remove, depending on your printer model.

3. Follow the on-screen instructions to turn off Web Services.

Or

To remove Web Services, complete the following steps:

1. From the printer control panel display, touch (HP ePrint), and then touch Settings.
2. Touch Remove Web Services.

Refer the printer user guide to know more information about turning off web services.

Note: Refer page 37 for more information. Click Here

Also, refer this article to know more information about using HP connected account. Click Here

Note: Refer FAQ section for more information.

Refer this article to know more information about cancelling instant ink service. Click Here

Refer this article to know more information about enrolling in the instant ink program. Click Here

Let me know how this works!
 

You have a good day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MelaninMonroe]

I already tried disabling the web

I even tried removing it. The report is it only says go to hpinstantink .Com to find out more theres no code theres no changes besides the reset 

[A4Apollo]

@MelaninMonroe, Thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

This message would normally appear if there is a billing issue with the Instant Ink service. (sometimes it represents a connection issue, but I'm pretty confident that it is not.) I'm pretty sure that the original owner was enrolled in the Instant Ink program and failed to cancel the service properly.  

If you look at the printers Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store bought cartridges. The printer should then work. 

If you have issues registering in instant ink. Please share instant ink details in a private message, so I can check the records and help you in registering with instant ink.

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about enrolling in HP instant ink.

Also, refer this article to know more about instant ink.

Hope to hear from you soon!

Happy Holidays! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!