My phone says printer is not available

[Maryvirginia]

When I try to print from my Samsung phone, it tells me "printer not available".

[Chimney_83]

Greetings @Maryvirginia, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from your Android phone, is that right?

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Are you able to make a copy on the printer?

Are you using a dual band router?

Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5Ghz networks and connect the printer to the 2.4Ghz network.

Recommend you do a power cycle. 

Turn off your printer, router, and phone. 

Wait for a minute. 

Turn the router On. 

Wait for a minute. 

Turn the printer On.

Wait for a minute. 

Turn the phone On. 

Wait for a minute and try to print.

If the issue persists, install HP Smart App on your phone and configure the printer and try to print. Click here for assistance in using HP Smart app. 

Once you are able to print, once you are able to print, follow the procedure mentioned below to assign a manual IP Address to the printer for a stable connection. 

• Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
• Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
• Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Let me know how it goes.