My printer (HP ink tank 415) reported Cartridge Failure. May be I have not used it for a long time.

[Budsby]

I own HP Ink Tank Wireless 415 for a number of years but stopped using it due to the pandemic. Recently I started using it and the first message shown after turning it on is "Cartridge Failure". The cartridge light is flashing showing also the black and color ink indicator are blinking. After checking, resetting, and whatever else, I concluded that the two should be replaced.

Before buying a new set of cartridges, is there anything that I should be aware of? Can I conclusively assume that it is the print head cartridges that need to be replaced? In other respects, I can communicate with the printer and I can scan.

Any help will be greatly appreciated.

[Nal_NR]

Hi @Budsby,

Welcome to the HP Support Community. 

I'd like to help!

Please go through the documents below and see how it goes. 

Click here for An 'Ink System Failure'

Click here for An 'Ink System Failure'

Click here for Printhead errors

Also, update the firmware by selecting the current OS you are using. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Budsby]

Hello @Elohi_NR.

Thank you for your kind attention.

As I mentioned in my message, I think it is caused by a printhead error possibly due to the ink having dried up. The links you have provided are not helpful. I will try replacing the printheads and if the problem continues I will rep[ost this.

Thank you kindly for your help.