My printer do not print text???

[klobb]

Hi !

I have a dj 2600 all in one Hp printer that i just purchased, and it doesn't print text.

I've tried re-installing it several times, checked the cartridges and it is impossible to get it to

print text.

It prints pictures though, from every paint and color picture program without any issues at all, but as soon as there are text,either a text document or even just text below a picture in a document, the text wont print!!

Load a picture in word and write HP DOESNT WORK under it ,and it just prints the picture not the text.

Write something in a pure text program like f.i Notepad, and the paper comes out blank.

Help me,what is wrong!!!

[Dragon-Fur]

@klobb 

Not sure.

I have not seen Windows 7 for a long time - what I can find indicates the printer should work using this older version of Windows.

Details

The printer Specifications (the two I models in this series that I checked) do indicate that Windows 7 is supported by the printer software.

Having said that, the main offering in the Windows 10 Software, Drivers and Firmware support website, that is, the "Get the App" for HP Smart is not supported on Windows 7.

If you have not done so, try installing the Full Driver for the printer using the HP Easy Start Printer Setup.

HP Easy Start Printer Setup Software

When / If asked, select the "full driver" software (wording may vary).

Reminder:  If you are running the printer using a USB cable connected between the printer and the computer, disconnect the USB cable before installing the printer software.  Connect the USB cable when instructed to to do, near the end of the installation process.

Next...

If you have not done so...

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

• HINT:  Watch out for and UNCHECK unwanted extra software
• Adobe Reader DC software should be installed even if you do not open / view / print PDF files directly from the software.

Adobe Acrobat Reader Learn & Support

Sidebar (extra information)

PDF - Print as Image

If the file will not print due to unusual content (odd fonts, color schemes, tables, other oddities), print the file as an Image.  Image printing does not require the printer software to translate file content.

Open the offending PDF file in Adobe Reader DC > File > Print > Advanced >>

1. Set the printer select the colors (Optional)
2. Print the PDF file as an image

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References

Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

And

Category How to > Select Topic:  Print > Select Subtopic:  Print Apps, ePrint or Mobile Printing

Examples

Printing Documents (Windows)

 Print Driver Settings Guide (Windows)

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2600 All-in-One Printer series

OR

Open Support Home

Enter the name of your device

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

[klobb]

Thank you for your answer,but i've already tried all of your suggestions.

The printer still does not print text, it prints pictures with great clarity, and all colors in the spectrum, but as soon as i use a letter it doesn't print(well if i paint a letter it prints it of course), what can the issue be?? I've tried every ''output'' in preferences also(RAW,RAW APPENDED E.T.C) Nothing seems to work,and if i run ''HP Print and scan doctor''it says everything is working and prints a test page that of course looks great,,,,but text is apparently a no,no.

Programs that prints pic's are paint, word, open office and a few more graph prog's i've tried, but none of them prints text. Even a seemingly simple program like Notepad & Wordpad just print blank pages.

Starting to get desperate.

Could someone please help???

[Dragon-Fur]

@klobb 

You are welcome.

OK, at least we know what you have tried.

The printer software is able to translate (into printer language) certain types of content.  This includes general fonts used in documents in that printer's language.  In the case of your Inkjet printer, I believe the printer understands True-Type fonts.  Make sure the fonts on the documents are within the general population of True-type fonts.

If you have not done so,

• Uninstall the all the printer software from Programs and Features
• Restart the computer and log in.
• Next, download-save-install the printer software. 

 Will that work?  Unknown but it certainly deserves a try.

Reminder for those reading who are also using Windows 7:

Windows 7 is not supported by the HP Smart Application (first offered software on the Software and Drivers page)

Instead install the Print and Scan Driver software found in Category Software-Utility 

HP DeskJet / Ink Advantage 2600/2675/2676/2677/2678 Print and Scan Driver and Accessories

After the software is installed, Restart the computer and log in

A bigger problem:

If the printer cannot print text portions of a PDF document when that PDF document is printed as an image, then the problem is deeper than the printer not being able to translate any text.  Image printing does not require translation of the text portion of the document into printer language.

1. Check the printer region.
2. Complete the printer Reset (unplug while switched on for 60 seconds - plug in - start)
3. Print a diagnostic sheet from the printer and check the results.

If you have not already done so, you have to option to

1. Return the printer and thereby immediately reduce the stress and fury - if the printer itself is at fault, replacing it will solve the problem.
2. Contact HP Tech Support - Submit your case online to be given local contact options in your area.  Know that the process to actually get to an agent can be mind-numbing.  The response centers are overwhelmed and the wait to speak with an agent can be long.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

HP Technical Support – Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region.  In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

Open website  HP World-Wide Support

 Select your region and follow the prompts

Option – Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, first submit information / case online HP Customer Support UK
2. If still available > Contact by Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

[klobb]

Thank you for taking the time to try and solve this!!

I can't comprehend what the problem is, i've tried installing,re-installing,changed cartridges,cleaned cartridges,resetting ,well everything at least ten times,but the problem persists. The most annoying about it is that if i print ''a test page'' with scan doctor everything comes out o.k,as if there was no prob'm at all.

Please help!!

[Dragon-Fur]

@klobb 

Can you tell me which printer software you have installed?

Find the printer software listed in Control Panel > icon view > Programs and Features

(Apologies if the path is different - it has been a long time since I have seen Windows 7)

Provide printer Name and version, please.

For example, the name should include the name of the printer as part of the name

The version is likely found in the last column for that entry.

For those reading: 

Source for the "Full Feature Software" package

Support Website

Software and Drivers for HP DeskJet 2600 

Category Software-Utility

Software (supports Windows 7 through Windows 10):

➡️  HP DeskJet / Ink Advantage 2600/2675/2676/2677/2678 Print and Scan Driver and Accessories

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What was the result of the Diagnostic test?  I missed it if you already answered that question.

 Printing Self-Test Pages

The results should look similar to the sample in the document in section Print Quality Diagnostic.

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That you cannot print text even when that text has been printed as an image  (PDF as image) - no requirement for the printer to translate or read the content - seems to indicate that something else is fundamentally wrong with the printer or the setup.

I cannot get around that one.  

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'

New Printer itself is under warranty.  Printer function using Windows 7 is unsupported - the newly purchased printer is guaranteed to function and pass the diagnostics. 

Given that the ink, region, and basic setup (physical installation) are correct, there are certain tasks the printer should be able to pass, including printing the self-test pages.

What did HP Tech Support say?

Did they offer help / replacement?

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We are a world community of HP enthusiasts dedicated to supporting HP technology.