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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My printer does not print photos it smears.
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01-12-2020 01:06 PM
I use photo paper, set it up and it smears except twice it printed beautiful photos. The rest of the time it smears and the ink just lays on the paper. So I know the paper is ok because it printed ok , twice and all the rest of the time it smears with the black ink having lines across the photo . The rest of the photo look like blobs. If I print on regular paper the pictures are fine just not photo quality. I did exactly the same thing when the two times photos printed fine. Made sure the printer had photo paper and it said so on the screen. From the PC I had photo paper listed.. so I can not figure out why it worked twice but did not 10 times and have wasted a lot of Paper and ink.. testing.
Solved! Go to Solution.
Accepted Solutions
01-14-2020 11:41 AM
Hi @virginial
Welcome to the HP Support Community. I'd be happy to assist you.
What type of photo paper are you using?
Check the print settings on the MAC, make sure to select the right paper type and size.
Refer to this document to know how to make the changes.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
01-14-2020 11:41 AM
Hi @virginial
Welcome to the HP Support Community. I'd be happy to assist you.
What type of photo paper are you using?
Check the print settings on the MAC, make sure to select the right paper type and size.
Refer to this document to know how to make the changes.
Update the printer firmware
Click here to know different methods of updating printer firmware.
Also, check for any software updates on MAC
Click here to know how.
Try printing.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
01-15-2020 07:12 AM
Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.
Happy to help!
KUMAR0307
I am an HP Employee
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