My printer doesn't print color, even though the cartridge is full and the settings are "color"

[Sec1]

My printer just stopped printing in color and I cannot make it print in color again. The cartridge is full and my settings when I send something to print say color. When I put in new cartridges or I print the alignment page it does print in color but none of my documents are coming out with color no matter what I do

[DavidSMP · Accepted solution]

@Sec1,

A warm welcome to the Hp support forums. A very good day to you. I have reviewed the case. It will be an honor to assist you and make this experience a memorable one. You are a valued HP customer. Excellent observations and great diagnosis of the issue. Kudos to you for that.

• Did this occur a recent software or windows update?
• DId you try printing from multiple apps and check again?
• Did you try printing multiple files to isolate the issue further?

For now, try these steps:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/us-en/document/ish_1776648-1643972-16
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then make 2 photocopies in color directly from the printer without any communication from the computer.

if it copies in color then uninstall and reinstall the printer drivers at the root level by following these steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Restart the PC again.

Then download the latest full feature driver from https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-envy-5540-all-in-one-printer-series/54...  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should correct the issue.

Other things to try:

• Ensure that all the latest Windows 10 updates are run and correctly installed on the computer.
• Ensure to run and install all the latest MS office updates.
• Try uninstalling and reinstalling the latest version of the problematic app.
• Update the router's firmware if it is a wireless connection.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[Sec1]

Thank you so much, I followed the instructions and after downloading and installing the last feature driver I was able to print in color.

[sandytechy20]

@Sec1

I see that you were interacting with @DavidSMP. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.