My printer has started to NOT print color

[yodasan]

HP 1510 printer/scanner, Win 7
My printer has started to NOT print color. My ink levels are good(removed and cleaned the contacts), I've done the align ink cartridges, clean ink cartridges, and clean printer. No error lights are on.
After the cleaning, the test print pages look good. I did notice that print looks good when printing from a document, but when printing from a .jpg(a screen print) ---the blacks look like low black ink, and no color is printed.
I inserted a color picture into a document with black print...the black print came out looking good, the picture printed in B&W.
Anyone know what's going on? I used to be able to print in color.
So, bottom line...a color picture inserted into a document prints B&W, a color picture opened in my image viewing program does NOT print in color(the printer 'prints'....but nothing is printed...sheet is blank)
Somehow, the color cartridge is not being recognized?

Downloaded and ran the HP Print and Scan Doctor...test print only B&W. Did the 'clean printheads', and another test print, which was blank

[sandytechy20]

@yodasan

Welcome to the HP support community.

Did you uninstall the printer driver from the root level before installing the driver?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[yodasan]

I got as far as '2. Right-click the printer that you want to use, and then click Printing Preferences.'
There is no 'print color' option in the 'Layout' or 'Paper/Quality' tabs, nor in the 'Advanced Options'.

[sandytechy20]

@yodasan

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[yodasan]

While I was in Control Panel-Devices and Printers, I noticed that one of my devices had a yellow triangle with a exclamation point in it. After opening it, this msg popped up:'There is a problem with the driver for Teredo Tunneling Pseudo-Interface. Reinstalling the driver might fix this problem.
While researching, I found this 'If you are using the IPv6, then you may need it. Teredo Tunneling is used to connect to IPv4 devices in the compatibility mode while you are using IPv6 yourself.'
While printing, does my HP1510 connect to the internet? As far as I know, I'm not using IPv6. If the printer does connect to the internet while printing, could this error affect my ability to print in color?

[sandytechy20]

@yodasan

This might affect.

Use HP Print and Scan Doctor to fix this issue.

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[yodasan]

I've already tried the 'HP Print and Scan Doctor'(see first post), will try again, and post back.

[yodasan]

Ran the 'HP Print and Scan Doctor'...it said it was fixed. Printed the test page...it went through the motions of printing(very slowly...as if 'Max DPI' was turned on), but sheet came out blank. I was able to print a B&W page(an eBay shipping label) a few hours ago.  I should mention that my printer is NOT connected to the internet....the only connection is the USB from the printer to my PC...the printer itself is not online(unless online connection is done another way?). 

[sandytechy20]

@yodasan

This might require remote access to the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.