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‎06-12-2020 02:42 PM

HP Recommended
Product: HP ENVY Photo 6220
Operating System: Microsoft Windows 10 (64-bit)

After changing the cartriges, original and new by HP, my prints are coming out with thin white stripes in or over it. 

I did all the cleaning and resetting programms, but nothing seems to help.

Anybody a solution or able to tell me what is wrong here?

Thanks in advance!

4 REPLIES 4

‎06-16-2020 11:40 AM

HP Recommended

@WILLYBACOMAN62, Welcome to HP Support Community!

 

This could be an issue with the printer ink system or the ink cartridges. If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎06-16-2020 04:52 PM

HP Recommended

No, i re-installed all of the parts again, but my printer is still giving out prints with thin white lines!

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‎06-17-2020 08:53 AM

HP Recommended

@WILLYBACOMAN62

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

TEJ1602
I am an HP Employee

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‎06-17-2020 05:51 PM

HP Recommended

I will try to call the shop where i bought it. Tnx.

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