My printer is permanently paused. I originally had an error message "encryption credentials expired"

[Elizabeth124]

Smart Tank 7305

[Nal_NR]

Hi @Elizabeth124,

Welcome to the HP Support Community. 

I'd be happy to help you!😊 

Generate a new self-signed certificate from EWS

Open EWS from a Windows computer, and then generate a new self-signed certificate.

Use the desktop view of the EWS to generate the certificate. The mobile view of the EWS does not have the Certificates menu option.

On a Windows computer, open an internet browser, and then enter the printer’s IP address.

NOTE:

For more information on how to open the EWS, see Use the HP Printer Embedded Web Server (EWS).

The printer's EWS page opens.

In the EWS page, click the Network tab.

Click the plus sign next to Advanced Settings to expand the list, and then click Certificates.

Click Configure, select Create a New Self-Signed Certificate, and then click Next.

Click Finish.

The printer generates a new certificate that defaults to 10 years from the valid date.

Close the EWS page. Click here for more details.

Hope this helps! Keep me posted for further assistance.
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