-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My printer is smearing 3752

Create an account on the HP Community to personalize your profile and ask a question
04-18-2020 05:30 PM
Hello, I need help with my printer. I have done eveything the downloard say to do but my printer is still printiing fuzzy and a smear look. How do I fix this?
04-21-2020 05:38 PM
@GenaH Here's a list of steps that should resolve the issue once and for all:
Step 1: Use genuine HP ink cartridges
HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).
Purchase replacement cartridges and other supplies from the HP Store or local retailers.
NOTE:Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.
If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.
Step 2: Check for ink smears on the back of printouts
If there are smears of ink on the back of your printouts, you can use an automated tool to resolve the issue. Clean ink smears using the printer software.
Clean ink smears in Windows
Use HP Printer Assistant to clean ink smears in Windows.
-
Turn on the printer, and then load plain paper into the input tray.
-
Search Windows for the name of your printer, and then click your printer in the list of results.
HP Printer Assistant opens.
-
Click Maintain Your Printer.
The printer toolbox opens.
-
On the Device Services tab, click Clean Printer
.
The printer feeds one page slowly. The printer might make some noise for approximately one minute.
-
Wait until the page is out of the printer before you remove it.
After cleaning ink smears, try to print. If the print quality is unacceptable, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.