My printer keeps Validating

[BrianK531]

printer keeps validating

[zoey7886 · Accepted solution]

@BrianK531, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your printer being stuck on validating! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8035e All-in-One Printer is stuck on "Validating," try these troubleshooting steps:

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.

2. Check for Firmware Updates

• Download and install the latest firmware from HP's official website.
• You can also update the firmware via the HP Smart app.

3. Reset the Printer to Default Settings

• Go to the Setup menu → Printer Maintenance → Restore Defaults.
• Select Restore Factory Defaults and confirm.

4. Reinstall the Printer Drivers

• Uninstall the printer from your computer.
• Download the latest drivers from HP's support page and reinstall them.

5. Check Network Connection

• If using Wi-Fi, restart your router and ensure the printer is connected to the correct network.
• If using Ethernet, try another port or cable.

6. Perform a Semi-Full Reset (If Needed)

This reset erases all settings but can fix persistent issues.

• Turn off the printer and disconnect the power cable.
• Hold down the Power button and the Wi-Fi button simultaneously.
• While holding, plug the power cable back in and release the buttons when the HP logo appears.

If the issue persists, let me know, and I can guide you further! 😊  

Take care, and have an amazing day!  

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Regards,