My printer keeps saying door open but the door is not open its closed

[arielanne1991]

My printer keeps saying door open but the door is not open its closed so it wont print or do anything 

[Raj_05]

Hi @arielanne1991,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the door sensor of your HP DeskJet 2752e printer. Here are a few steps you can try to resolve the "door open" error.

• Check for Obstructions: Ensure that there are no obstacles blocking the door from closing completely. Sometimes even a small object can trigger the sensor.
• Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on again. This can sometimes reset the sensor and clear the error.
• Inspect the Door Sensor: Look for any visible signs of damage or debris around the door sensor. Clean the area carefully using a soft cloth to remove any dust or dirt that might be affecting the sensor.
• Update Printer Firmware: Sometimes firmware updates can address sensor issues. Check HP's official website for any available updates for your printer model and follow the instructions to update the firmware.
• Reset the Printer: If none of the above steps work, you can try resetting the printer to its factory settings. Refer to your printer's manual or HP's support website for instructions on how to perform a reset.

By following these steps, you should be able to troubleshoot and hopefully resolve the "door open" error on your HP DeskJet 2752e printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support