My printer keeps stating that one or more cartridges appear to be missing or damaged.

[Clay123]

My printer has a message that won't go away.  It states "One of more cartidges appear to be missing or damaged.  Install or replace the affected cartridges."

Serial #[edited]. REgulatory Model number #SNPRH-1001

I bought new HP ink for all the colors, including black, but the message won't go away.  I have unplugged the printer numerous times and nothing is helping.   I have Windows 10.

I have cleaned the ink and printer areas, but the message still is there.  

Have spent days trying to get ahold of someone at Customer Service at HP.  There is no one that I can talk to about this problem.  This is so frustrating.  

I was told that this error message means that there is an internal problem with the printer and that I need to just buy a new one. 

Is this true?  Can anyone help me?  I have read the information about what to do when you have this problem and I have done everything.  Nothing works.....................

[Raj1788]

@Clay123

Thank you for joining HP Forums. 
This is a great place to get support, find answers to your technical queries.

I understand that your HP Photosmart 5510 e-all-in-one series had an error "one or more cartridges appear to be missing or damaged".

Are you using genuine HP ink cartridge?

Are you facing the same issue with the old cartridge?

Let's try cleaning the ink cartridge vents and contacts

Cleaning the ink cartridge contacts and vents, and then reinstalling the ink cartridges one at a time can help determine if a specific ink cartridge is causing the error message.

1. Gather the following materials:

   • A pin to clean any clogged vents

   • A clean, lint-free cloth

   • A clean, dry cotton swab

   • Distilled or bottled water

        CAUTION:

     Do not use tap water because it might contain contaminants that can damage the printhead.

2. Examine the vent area located on top of the ink cartridge, next to the HP logo.

   Figure : Example of the vent area

   

3. If any of the ink cartridges have clogged vents, use a pin to clean the vents.

   Figure : Example of a clogged vent

   

   Figure : Example of a clean vent

   

4. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris on the copper-colored contact on the ink cartridge.

      CAUTION:

   Be careful to wipe only the ink cartridge contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

   Figure : Example of the contacts on the ink cartridge

   1. Ink cartridge contacts

5. Wipe the contact with a dry, lint-free cloth before proceeding to the next step.

6. Repeat the steps to clean each ink cartridge contact.

7. Use a fresh, lightly dampened, lint-free swab to wipe any accumulated ink and debris on the copper-colored contact on the printhead.

   Figure : Example of the copper-colored contact on the printhead

   

8. Wipe the contact with a dry, lint-free swab before you proceed to the next step.

9. Carefully reinsert each of the ink cartridges into its slot, and then push the ink cartridge down and forward until it snaps into place.

   Make sure each colored dot on the ink cartridge label matches the colored dot on the carriage.

   Figure : Snapping the ink cartridge into place

   

10. Run your finger along the top of the ink cartridges to make sure none of them protrude.

    If any ink cartridges protrude, press down firmly until each ink cartridge snaps into place.

11. Close the ink cartridge access door.

12. Check the printer control panel display for the error message.

    • If the message is to Replace the, , , or Ink Cartridge, remove the specified ink cartridge(s) and clean the copper-colored contact again, and then reinsert the ink cartridge(s).

    • If the issue persists, continue to the next step.

Use an automated tool to clean the printhead

Follow these steps to clean the printhead.

   NOTE:

If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.

1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.

2. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

3. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead and then prints a test page.

4. Review the print quality on the test page.

If the issue persists, I would personally suggest you contact our HP phone support for further assistance. 
If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp
Step 2. Enter the product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance. Hope that helps! 

Have a great day ahead!

Cheers;)