My printer keeps telling me there is a paper jam and then it says there is a problem with the print

[nowarrenty]

My printer keeps saying paper jam then when I clear that it says there is a problem with the printer or print system. Turn off printer then ack on. If you continue to get this message, contact HP. 0x6100004a. Any help please

[sandytechy20]

@nowarrenty

Welcome to the HP support community.

I understand that you are getting 0x6100004a after clearing paper jam error, follow these steps to fix the issue.

Make sure the cartridge access door is closed

1. Open the cartridge access door.

   

2. Remove the paper path cover, and remove any torn paper, labels, or other obstruction that might be inside.

   

3. Reinsert the paper path cover, making sure it is fully inserted into the printer so that it does not interfere with closing the access door.

4. Close the door, ensuring it is fully seated.

Clear the error message

1. Press the power button to turn off the printer.

2. With the printer off, open the cartridge access door.

   

3. Turn the power on and wait for the carriage to move.

4. With the printer on, unplug the printer from power.

5. Remove the ink cartridges and set them aside. It might be necessary to manually slide the carriage to access the cartridges.

6. With the access door still open, turn the printer on, and then wait for the printer to complete the start-up sequence.

7. Once the error has cleared and the carriage moves to the center of the opening, install the cartridges. If the error does not clear, repeat these steps until the error no longer displays.

Refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.