My printer laserjet cp1025 is show the red and green light and i cant do anything

[sundayabu35]

My printer laserjet cp1025 is show the red and green light and i cant do anything

[A_Gayathri]

Hi @sundayabu35,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the lights on your HP LaserJet Pro CP1025 are showing red and green, it typically indicates a critical error or issue that needs attention. 

Here’s what you can try to resolve the problem:

Power Cycle the Printer:

• Turn off the printer using the power button.
• Unplug the power cord from the printer and from the power outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the printer and then into the power outlet.
• Turn on the printer using the power button.

Check for Paper Jams:

• Open the printer's front cover and remove any jammed paper if visible.
• Check all paper trays and the paper path for any obstructions.

Inspect Toner Cartridges:

• Ensure that all toner cartridges are properly installed and seated correctly.
• If a toner cartridge is low or empty, replace it with a new one.

Reset the Printer:

• Sometimes a reset can resolve issues. Press and hold the power button for about 10 seconds to perform a reset.

Check for Error Messages:

• If there’s a specific error message on the printer's display panel, note it down. This can help diagnose the issue further.

Update Firmware (if possible): Update the firmware on an HP printer

• Visit the HP Support website for your printer model and check if there’s a firmware update available. Follow the instructions to update the firmware.

Refer to this document:  HP LaserJet Pro CP1025 Color Printer series User manual 

I hope this helps. 

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Take care and have a good day.

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