My printer only printed half of the page

[Dimples2019]

HP ENVY 4500 e‑All‑in‑One Printer

My printer has automatic updates and is always connected to wifi.  My concern is pages are being used but only half is printing.  It a waste of my pages.

The printer takes forever to print, then just ejects a half printed page.

Done just now 00:41 3Feb2019

No updates

Allowance being used up yet prints are incomplete

[Betty0610]

@Dimples2019

Welcome to the HP Support Community.

Are you able to copy well?

Is your Printer enrolled in the HP Instant Ink Program?

Thanks.

[Dimples2019]

I have not copied.  I am conscious of going over my allowance, the last 2 pages maxed me out until the 22nd February! 

I did manage to chat briefly but it got disconnected.  I cannot see anything to reflect that the agent did what he said he would.  

I tried again but got disconnected again.  All I have is a reference number from first chat, chat transcript and an email saying case closed! No resolution yet.

Any help greatly appreciated.

[Dimples2019]

Yes I am enrolled in the Instant Ink Program.

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@Betty0610 wrote:

@Dimples2019

Welcome to the HP Support Community.

Are you able to copy well?

Is your Printer enrolled in the HP Instant Ink Program?

Thanks.

---

[asmita6658]

@Dimples2019

Thanks for getting back to us. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have shipment notifications and tracking link. You may log in to your HP Instant Ink account page from here

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Let me know. 

[Dimples2019]

It is not an ink issue because being enrolled in the Instant Ink program, ink is automatically shipped because it's connected to the internet.  The issue is intermittent which would not be the case if there was no ink left.

It's an issue of random printed pages, stopping halfway during print, then being spit out incomplete as shown in the image provided.

I have had 2 chats, latest today and called tech support who are now dealing with the issue via remote access.

[asmita6658]

@Dimples2019

Thanks for letting us know. 

If you need further assistance feel free to reach out to us. 

Have a good day!

[JT007-2]

Hi, Dimples, 

Can you help the rest of the community, please? Did the support techie manage to fix the problem? If "TES", could you tell us how?

Regards