My printer prints a thick line from top to bottom every time it prints a circle

[Zach98]

this is the pattern I found, every time it prints a circle (but not o strangely) it prints a thick line from top to bottom starting from the left edge of the circle, the only time it deviates from the pattern is in picture 2 on the bottom right the lines seem to go beneath the rectangle. The printer never gets stuck or stutters while printing, there is no error message either. I tried cleaning the printer tip in settings, but it didn't help. After much searching, I have never seen something similar to the pictures attached.

[Nal_NR]

Hi @Zach98,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Update the firmware. Click here

Most of the print quality issues can be resolved by power resetting the printer and then performing an automated/manual cleaning. Here is how to do it:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can use the steps available here to update the printer firmware.

•  Make sure this printer is plugged into a direct wall, not a surge protector
•  Remove all of your ink cartridges from the printer and close the door
•  Remove the power cord from the back of the printer (Do no press the power button)
• Plug the power cord back into the printer
•  Wait for the printer to turn on completely, then install the ink cartridges.
•  On the printer control panel, touch the Setupicon.
• Swipe up on the display, touch Tools, and then touch Clean Page Smears.
•  Touch Clean Page Smears or Clean Smear.
•  On the control panel, touch the Setupicon.
•  Swipe up on the display, touch Tools, and then touch Clean Cartridges. Touch Yes when prompted to perform the next level of cleaning.
•  On the printer control panel, touch the Setupicon.
•  Swipe up on the display, touch Tools, and then touch Align Cartridges. Follow the onscreen instructions to complete the alignment.

You may also refer to this document for further assistance. 

Let me know how it goes!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Zach98 ,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however; you can respond to the same thread to continue the conversation. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Please reach out to me if you have any questions.

Thanks
Elohi_NR 

I am an HP Employee

[Zach98]

"Tools", "clean cartridges" and "align cartridges" does not exist in settings and the printer told me that I powered down incorrectly by unplugging it like that. it also didn't fix the issue as I am sure it is some sort of software problem not hardware

[Nal_NR]

Hi @Zach98 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!