My printer prints ghost pages with letter G. Printer has to be turned off before it will print again

[Marsiandesign]

My printer randomly prints a virtually blank page, when ever it feels like it, even when nothing has been sent to print from any device. It simply prints a small letter 'G'. The power needs to be turned off to printer and switched on, before a print can be successfully printed from any device. It happens generally, several times a day.

[The_Fossette]

@Marsiandesign

I reviewed your post and I understand that the printer is printing random pages.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
2. Remove USB cable, if present. 
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
5. Turn on the printer and wait till the warm-up period finishes and the printer is idle.

If you continue facing the issue, then update the printer firmware from the below link.

https://ftp.hp.com/pub/softlib/software13/printers/ojp8720/2042a/OJP8720_2042A.dmg

Refer to the below article to update the printer firmware.

https://support.hp.com/us-en/document/c02919168

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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