My printer's touch screen doesn't seem to be working completely

[Rachel121]

I cannot get my printer to respond to the touch. It currently is displaying a message that says "genuine HP ink cartridges installed" with all four colors below it, but I can't get the "OK" button clicked to get the message to go away. Since this message is on the screen, I can't click anything else like the home or other menu buttons. I am also unable to print anything to the printer from my laptop because of this message.

[Dragon-Fur]

@Rachel121 

There are two similar models in this series, both introduced in September of 2011

Results for "HP Photosmart 5514" (2)

You could try a Power Restart - that might kick the display hard enough that it will start working.

 Printer Turns Off Unexpectedly or Repeatedly

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