My printer says it’s the wrong cartridge

[Stevef11871]

I have a brand new HP Envy 6065e and I have brand new 67xl carriages and I am getting the E0 code for unusable cartridge 

[Max3Aj]

Hi @Stevef11871, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The E0 error on your HP Envy 6065e indicating an "unusable cartridge" can be caused by several factors. Here’s how to troubleshoot it:

Reinsert the Cartridges

• With the printer on, open the cartridge door and remove both cartridges.
• Check for any protective tape on the copper contacts of the cartridges (remove if present).
• Gently wipe the contacts with a dry, lint-free cloth.
• Reinsert the cartridges firmly until they click into place.
• Close the door and see if the error persists.

Restart the Printer

• Turn off the printer and unplug it for 1-2 minutes.
• Plug it back in and turn it on.
• Check if the error goes away.

Check for Firmware Updates

If the printer firmware is outdated, it may reject compatible cartridges:

• On your printer screen: Go to Setup > Printer Update > Check for Updates.
• Or update via HP Smart App (download from the HP website if not installed).

Reset the Printer

If the issue persists, reset the printer to factory defaults:

• Open the Setup menu.
• Go to Printer Maintenance > Restore Factory Defaults.
• Restart the printer and check if it accepts the cartridges.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support