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‎07-16-2019 07:51 AM

HP Recommended
Product: Example: HP OfficeJet Pro 6978
Operating System: Unknown

My printer displays Problem with the printhead  Ocx19a0027  it wiil not print at all  I have tried unplugging it to reset it and still displays same message   Can this be fixed?

9 people had the same question
1 REPLY 1

‎07-18-2019 12:20 PM - last edited on ‎04-05-2023 12:29 PM by

HP Recommended

@McDo1064, Welcome to HP Support Community!

 

Try following the troubleshooting steps from this document HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays.

 

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

TEJ1602
I am an HP Employee

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