My printer skips lines when I print.

[eric555]

I recently upgraded my laptop to Windows 10 version 1709.

[DavidSMP]

@eric555,

Thanks for stopping by the HP community. A very good day to you.  I reviewed the post regarding assistance with the printer skipping lines while printing. Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you run HP print and scan doctor?
• Did you make copies directly from the printer and check if it copies correctly to isolate that it is not hardware related.

For now, try these steps:

• Run HP print and scan doctor from here http://hp.care/2b4bUIM  and check if the issue gets fixed.
• If the issue continues, then make 2 copies directly from the printer without any communication from the computer to eliminate hardware issues with the printer.

If it copies correctly then follow these steps:

• Please  perform a hard reset on the printer from this link: http://hp.care/2kcz5os (Step 1: Reset the printer)

Then uninstall and reinstall the printer software at the root level if the OS is Windows.

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, in control panel and select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then create a new user account as an administrator  from this link: http://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

Then download the latest printer driver from http://hp.care/2gQYX7a  and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should fix the issue.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This will resolve the issue for you.

• If required please update the printer firmware also by following instructions from this link: http://hp.care/2rHKwDD
•  and update the firmware from the same link mentioned above to download the HP printer drivers.
• This will do the trick for you.
• If it fails to copy, then perform all the steps only from this option “Lines or color bands in copies” from this link: http://hp.care/2BQ7lha (HP Printers - Resolving Copy Problems)
   
• Now check again for issue resolution. If it still fails to copy, then contact HP phone support to get the printer replaced as it is faulty via this link: http://hp.care/2moMFSc
• Then follow the on-screen instructions.
• They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

I am being honest about it by keeping your best interest in mind without beating around the bush.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 

Good luck and keep me posted.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!