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‎04-13-2019 06:36 PM

HP Recommended
Product: HP 63xl

My printer says I'm out of colored ink. I went to refill it at Costco. They weighed the cartridge and said it's over 1/2 full and they won't fill it when it's that full. I tried cleaning the area and it didn't do a thing.

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1 REPLY 1

‎04-15-2019 10:40 AM

HP Recommended

@Mickie10

 

Welcome to the HP Support Community!

  • What model printer do you use?
  • If the printer's firmware has been updated lately, it may or may not read/accept the refilled ink cartridges.
  • Using a HP genuine ink cartridge may resolve this issue.

Let us try these steps for now: 

 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

 

Step 2: Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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