My printer won't print and it flashed "Er 11"

[elbeetea]

My printer, HP LaserJet MFP M140we, won't print and it displays "Er 11". There is no paper jam and paper is in the tray.  I was told the printer is out of paper. I unplugged it and plugged it in again. Nothing I try works. I don't know what ER 11 is.

[Kuroi_Kenshi · Accepted solution]

Hi @elbeetea,

Welcome to the HP Support Community! 

Thanks for reaching out. The “Er 11” error on your HP LaserJet MFP M140we is something we've recently seen more often, and the good news is, HP has released a new firmware update that addresses this issue.

To fix this, please download and install the latest firmware from the link

Once updated, restart the printer and try printing again.

Let me know how it goes!

Wishing you a smooth and paper-jam-free day! ✨

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[elbeetea]

Thank you. That problem is gone.

[Kuroi_Kenshi]

Hi @elbeetea,

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Best Regards,