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‎04-15-2019 08:42 PM - edited ‎04-15-2019 08:43 PM

HP Recommended
Product: HP Photosmart 5514

I haven't been able to print in color for weeks.  Got brand new HP ink today & installed it, still no color.  Don't know what else to try.  All settings appear to be in color, and grayscale or black and white turned off.

2 REPLIES 2

‎04-15-2019 09:10 PM

HP Recommended

hi Mogie2,  have you tired going through these steps in the below link to see if it helps to resolve your issue? Let me know. Thanks. 

https://support.hp.com/us-en/document/c03425035?jumpid=reg_r1002_sgen_c-001_title_r0002

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‎04-15-2019 09:13 PM

HP Recommended

Thanks Wayne, yes, I tried all that.  After reading more forums, it sounds like it was just a bad printer & everyone had those problems!  I'm mad that I spent all that money on the new ink just to find out the product is junk, and now I have to buy a printer too.

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