My printer won't recognize a yellow ink cartridge and won't print at all

[drbando]

My printer displayed an error message to replace the yellow cartridge. I did so and the error message persists and my printer will not print anything. I tried with two brand new yellow cartridges and no change. I also did a hard reboot with the same result.

[sandytechy20]

@drbando

Welcome to HP support community.

Clean the cartridge contacts

1. Turn the printer on.

2. Open the door to access to the cartridges.

3. Wait until the carriage stops moving before you continue.

4. Push in on the front of the cartridge indicated in the error message, and then remove it.

   

5. Wipe the electrical contact on the cartridge with a lint-free cloth.

   

6. Insert the cartridge into its color-coded slot until it snaps into place.

   

7. Repeat these steps for any other cartridges indicated in the error message.

8. Close the cartridge access door.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.