My printer won't stay on the 8x10 setting. How do I keep it on 8x10 setting?

[qulitgal]

Recently had issues with my Envy 5660 changing from 8x10 paper printing to printing on 4x6 photo paper.  Tried to reset it to 8x10, but it always goes back to 4x6.    

[asmita6658]

Hi @qulitgal

Welcome to the HP Support Community. 

What's the operating system installed on the computer? 

While you respond to that, try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Check the Paper size -

On a Mac PC, refer to option#6 in this document. 

On a Windows PC, refer to "Paper type, size, and input tray settings" from here. 

If the issue still persists, you may try setting the print size through the printer's EWS page -

1) From the printer control panel, tap on the Wi-Fi icon to find out the IP address or hostname of the printer. 
2) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer. 
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12. 

3) Go to Settings > Preferences > Paper Settings to change the paper size. 

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[qulitgal]

Dear asmita6658.  Thank you for the suggestions on how to fix the paper default issue I was having, but I was able to fix the problem.  

Have a great day. 

[asmita6658]

@qulitgal

That's great! Happy to hear that. 

If you need further assistance feel free to reach out to us. 

If you would like to thank us for our efforts to help you, feel free to give us a virtual high-five by clicking the ‘Thumbs Up’ icon below. Followed by clicking on the “Accept as solution” button.

Have a great day!